BYU Store & Returns

We are happy to accept your return items purchased online through for exchange or refund. No return authorization is required.

In order for any items to be returned for a full refund, purchases must be returned within 90 days of shipping dates and 15 days for computer hardware. The item must be in new and resalable condition. The merchandise needs to be in original packaging and have all the tags and stickers intact or included. Please include order invoice with return.

We recommend using a traceable and insurable shipping method. The BYU Store is not responsible for returned merchandise until it is received at the BYU Store.

Return Shipping is at cost to customer

Return shipping cost is the customer's responsibility unless items are defective or it is determined that the BYU Store is in error. For defective returns or BYU Store errors, BYU Store will credit the customer's return shipping cost (not to exceed published FedEx Ground shipping rates).

If you have any questions or concerns, please call us at 1-800-253-2578 and ask for online customer support. Items not meeting these requirements will be disposed of at the BYU Store's discretion.

Send returns to:

BYU Store
800 E Campus Drive
e-Commerce Returns
Provo, Utah 84602